Hobby Supply is reserved for professionals.
The website www.hobby-supply.com is intended exclusively for retailers, stores, online shops and professionals wishing to resell slot car, model-making or hobby products.
Hobby Supply is a trade name used by Slot Car-Union for its professional sales activity. The operator’s legal information is available in the legal notice.
By placing an order, you confirm that you are acting as a professional and that you accept these B2B General Terms and Conditions of Sale.
1. Opening a professional account 🇫🇷
Access to reseller prices is subject to validation by Hobby Supply.
To open an account, you must provide a certificate of registration with the RNE (French National Business Register) dated within the last 6 months, available free of charge from the Annuaire des Entreprises or from the INPI.
You must also provide us with the address of your store, your website, your marketplace page or any other medium allowing us to verify your resale activity.
Hobby Supply reserves the right to refuse the opening of an account if the activity identified does not correspond to a professional resale activity.
2. Orders 🛒
You place orders directly on the website. The stock displayed on Hobby Supply is kept up to date, and in-stock products as well as available pre-order quantities are allocated according to the order in which orders are validated.
When an order contains products marked as In stock, On pre-order or Out of stock, shipment may be delayed until the order is complete.
For immediate shipment, it is recommended to place 2 separate orders: one for available products and another for pre-orders or pending products.
A partial shipment remains possible upon simple request, at no additional cost if the free shipping conditions are met. Otherwise, additional shipping costs may apply.
The order remains subject to validation by Hobby Supply, particularly in the event of an obvious error, payment issue or non-validated professional account.
3. Prices
The prices displayed on Hobby Supply correspond to the professional prices you have access to as a reseller. They are generally indicated excluding VAT, unless otherwise stated.
Discounts, reseller prices, minimum order amounts and any free shipping thresholds are indicated on the website.
Hobby Supply prices may be modified at any time, particularly when manufacturers update their prices. If the manufacturer’s price increases or decreases, the Hobby Supply price may be adjusted accordingly. Products are invoiced at the price confirmed when the order is validated.
For deliveries outside France or outside the European Union, customs duties, import taxes or local fees remain your responsibility.
4. Payment 💳
The accepted payment methods are those offered during the website’s order process. For more information, you can consult the secure payment page.
For any first order, payment is due immediately and must be made before shipment.
From the second order onwards, Hobby Supply may grant you 30-day payment by bank transfer, after validation of your customer account.
This payment facility may be suspended or withdrawn at any time in the event of late payment, payment incident, excessive outstanding balance or specific risk.
When 30-day payment is granted, the invoice is payable by bank transfer within 30 days from its issue date, unless otherwise agreed in writing.
No discount will be granted for immediate payment.
5. Late payment
In the event of late payment, Hobby Supply will contact you in order to resolve the situation under the best possible conditions.
In accordance with the regulations applicable between professionals, any late payment will result in the application of late payment penalties, calculated at the rate applied by the European Central Bank to its most recent refinancing operation, increased by 10 percentage points, without this rate being lower than three times the statutory interest rate.
You will also be required to pay fixed compensation of €40 for recovery costs.
In the event of significant, repeated or unresolved late payment, Hobby Supply may temporarily suspend your customer account, current orders or 30-day payment facility until the situation is resolved.
6. Delivery 🚚
Products are shipped to the delivery address you provide when placing the order.
For deliveries in metropolitan France, shipping costs are free from €100 including VAT of goods, excluding bulky or heavy products, or products subject to specific fees indicated during the order process.
For more information about transport methods and delivery conditions, you can consult our B2B delivery conditions page.
Delivery times are provided for information purposes only. A transport delay cannot give rise to compensation or the automatic cancellation of the order.
You must check the parcels upon receipt. In the event of a damaged, opened or incomplete parcel, you must make reservations with the carrier and notify Hobby Supply quickly, with photos if possible.
7. Pre-orders 🟣
Hobby Supply may offer products marked as On pre-order, particularly for new releases, limited series or products announced by manufacturers.
Pre-orders allow you to reserve products before their official release. Quantities, arrival dates and prices may be modified by manufacturers. In this case, Hobby Supply will inform you before invoicing or shipment.
8. Backorders
Products that are not available at the time of preparation may be placed on backorder upon simple request from you.
Backorders may be added to a future order or cancelled if the product ultimately becomes unavailable.
If you do not want any backorders, you must indicate this when placing the order.
9. Release dates and manufacturer conditions
Certain products may be subject to an official release date or to specific conditions set by the manufacturer.
You undertake to comply with the release dates communicated by Hobby Supply or by the brands concerned.
You may prepare your product pages and take pre-orders from your own customers, unless otherwise indicated. However, you must not ship or hand over the products before the official release date.
In the event of repeated non-compliance with release dates or manufacturer conditions, Hobby Supply may limit your access to new releases, pre-orders or priority allocations.
10. Resale prices
For certain products, Hobby Supply may indicate on the product page a Recommended Retail Price, identified by the mention "RRP", and/or a reference price communicated by the manufacturer.
This information helps you position your offer consistently with the market, particularly during a launch, a new release, a limited series or a supervised operation.
You remain an independent professional and remain responsible for your own resale prices, in compliance with the applicable regulations and any specific conditions brought to your attention.
11. Returns ↩️
Sales made on Hobby Supply are sales between professionals. They do not benefit from the right of withdrawal applicable to consumers.
No return will be accepted without prior agreement from Hobby Supply.
Returned products must be new, complete, unused and in their intact original packaging.
Opened, used, assembled, damaged, incomplete, specially ordered, limited-series products or products resulting from a firm pre-order are not accepted for return, unless otherwise agreed in writing.
In the event of an accepted return for your convenience, restocking fees of up to 20% of the excluding-VAT amount of the returned products may be applied.
12. Delivery errors and claims
In the event of a preparation error, missing product or product not corresponding to the order, you must contact Hobby Supply via the contact us section within 5 business days after receipt.
Your request must indicate the order or invoice number, the references concerned and, if possible, photos.
After verification, Hobby Supply may offer a replacement, an additional shipment, a credit note or a partial refund.
13. Warranty and after-sales service 🛠️
The warranty covers proven manufacturing defects.
It does not cover normal wear and tear, impacts, breakage, misuse, product modification, incorrect assembly, intensive or competitive use, or damage related to transport after handover to the carrier.
For any after-sales service request, you must contact Hobby Supply with a clear description of the problem, the relevant invoice and photos or videos.
Depending on the case, Hobby Supply may send a replacement part, request the return of the product for inspection, offer a repair, replacement, credit note or refund.
14. Liability
Hobby Supply cannot be held liable for indirect losses you may suffer, such as loss of turnover, margin, customers or stock immobilization.
In the event of recognized liability, any compensation will be limited to the excluding-VAT amount of the product concerned.
You are responsible for complying with the laws and rules applicable in your own country or towards your own customers.
15. Ownership of products
Products remain the property of Hobby Supply until full payment of the invoice, including when you benefit from 30-day payment or a payment term granted by Hobby Supply.
You may, however, resell the products as part of your normal professional activity.
The transfer of risk occurs as soon as the parcels are handed over to the carrier or directly into your hands. From that moment, you are responsible for the risks of loss, theft, deterioration or damage, even if the invoice has not yet been paid in full.
16. Data and commercial documents
Hobby Supply retains the information necessary for the management of professional accounts, orders, invoices, payments, deliveries and after-sales service requests.
You must provide accurate information and update it in the event of any change.
Invoices and commercial documents are archived in accordance with legal obligations.
17. Applicable law
These B2B General Terms and Conditions of Sale are governed by French law.
In the event of a dispute, the parties will first seek an amicable solution.
Failing an amicable agreement, the dispute will be submitted to the competent French courts within the jurisdiction of the registered office of the operator of Hobby Supply.
For any question, you can contact Hobby Supply via the contact us section of the website.
Last updated on: 23/06/2026